• Q: Does the price include shipping cost? 

  • A: For German customers, the price includes shipping costs; for customers from other countries, the shipping cost will be calculated by weight and added to price automatically.

    • Q: Where do you ship from? How long does the shipment take? 
    • A: We send from China. Generally it takes about
    8-14 days to Germany,UK
    10-15 days to other Europe countries, Australia
    10-20 days to US and CA
    your order will start shipping within 1~4 business days after full payment is received(loose parts and MOC set will be longer). General package is without original box, but good quality and nice packing is guaranteed for our products.

      •  Q: What are your payment options?

      •   A: we support:

      1. Bank transfer to my European account(only accept EUR),We also have accounts in other countries so you can pay in your local currency.
      2. credit card payment
      3. Paypal (You need to manually pay to my PayPal account,If you pay non-USD, PayPal will charge you an exchange fee)

       

      • Q: How will you address product quality or missing part issues?
        • A: If you find some parts missed or damaged (due to shipping or manufacturing issues), don't worry and just contact us for sending the parts to you immediately for FREE.  You can send email to Joyingwang@gmail.com, or my messeger or Whatsapp(0086 18606083765).

        •  Q: Are there any custom problems?

        •   A: We don't have any custom problems. we prepaid the VAT.

         

        •  Q:Can you send with original box?

        •  A: We can only send to Germany with the original box, other countries please consult us. We guarantee that the boxes are perfect before they are sent and we will try to pack them as well as possible. But international shipping is complicated and we cannot guarantee that the box will still arrive in perfect condition. We do not accept such refund requests.

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