FAQS

  • Q: Does the price include shipping cost? 

  • A: For German customers, the price includes shipping costs; for customers from other countries, the shipping cost will be calculated by weight and added to price automatically.

    • Q: Where do you ship from? How long does the shipment take? 
    • A: We send from China. Generally it takes about 7 to 12 days. Item will start shipping within 1~4 business days after full payment is received. General package is without original box, but good quality and nice packing is guaranteed for our products.

    • Q: What are your payment options?

    •  A: we support:

    1. Bank transfer to my European account.
    2. credit card payment
    3. Paypal (You need to manually pay to my PayPal account)

    • Q: How will you address product quality or missing part issues?
      • A: If you find some parts missed or damaged (due to shipping or manufacturing issues), don't worry and just contact us for sending the parts to you immediately for FREE.  You can send email to Joyingwang@gmail.com, or my messeger or Whatsapp(0086 18606083765).

      • Q: Are there any custom problems?

      •  A: We don't have any custom problems. We send parcels every day, but do not send directly to Germany, instead we transit via Netherlands or other European countries.